What is e-OSCAR?
e-OSCAR, the Online Data Solution for Complete and Accurate Reporting, is a browser-based, Metro 2 compliant system that has been developed by Equifax, Experian, Innovis, and TransUnion.

e-OSCAR was designed to provide you with an online solution for processing Automated Credit Dispute Verifications (ACDVs) and Automated Universal Data forms (AUDs).

Why did my company receive an invoice from e-OSCAR?
Your company is registered with e-OSCAR and uses e-OSCAR to process disputes.

Who receives my company’s invoice?
In most cases your company’s invoice is sent to the billing contact listed on your company’s registration screen.

How can I change my company’s billing contact, billing address, or other registration information?
Your company’s System Administrator can change the billing contact, billing address, and other registration information within e-OSCAR by completing the steps below:
    1.  Log in with the System Administrator's User ID.
    2.  Click the System Administration menu.
    3.  Click the View/Update Registration menu item.
    4.  Modify the appropriate information.
    5.  Click Continue.
    6.  Click Submit.

How can I obtain a copy of the e-OSCAR Terms of Use?
The Terms of Use is available via the Registration link on the login screen of e-OSCAR.

How can I pay my bill?

Pay by Credit Card  To pay by credit card:
   1.  Click this link to make a payment now:  Credit Card Payment.
                   OR
        Visit www.e-oscar.org and select the Credit Card Payment link
         that is located on the left.
   2.  Enter your e-OSCAR Registration ID (account number) and select
        Continue.
   3.  Complete the additional information.

Pay by Mail
   1.  Make checks payable to e-OSCAR.
   2.  Write the Registration ID (account number) on the check.
   3.  Mail payments to the following address:
                            e-OSCAR 
                            Dept 224501
                            P.O. Box 55000
                            Detroit, MI 48255-2245

          Note:  Allow up to two weeks for check processing.

Pay by EFT 
    1.   Visit www.e-oscar.org and select the Credit Card Payment link
          that is located on the left.
    2.   Enter your e-OSCAR Registration ID (account number) and select
          Continue.
    3.   Enter the payment amount.
    4.   In the Payment Method dropdown box, select "Checking" or
          "Savings".
    5.   Complete the additional information.

How can I obtain a copy of an invoice?
   - E-mail your request to eoscarsupport@newmgtservices.com.
   - In the subject line of your e-mail message, enter the words
                                   INVOICE COPY
   - Include your company name, registration number, telephone number,
     fax number, and e-mail address.
   - A copy will be sent to you.

How can I obtain a W-9?
   - E-mail your request to eoscarsupport@newmgtservices.com.
   - In the subject line of your e-mail message, enter the words
                                     W-9 FORM
   - Include your company name, registration number, telephone number,
     fax number, and e-mail address.
   - A W-9 will be sent to you.

How are late fees calculated?
Overdue amounts accrue interest at the rate of one and a half percent (1.5%) of the outstanding principal balance and are assessed monthly.  If the invoice remains unpaid after 90 days, OLDE may terminate your company's access to and use of the e-OSCAR System.  (See Section 4.3 of the Terms of Use.)

How can I cancel my account?
   - E-mail your request to eoscarsupport@newmgtservices.com.
   - In the subject line of your e-mail message, enter the words
                               ACCOUNT CANCELLATION
   - Include your company's Registration ID (Account Number), name of the
     person requesting the cancellation, telephone number, and reason for
     cancellation.
   - Please keep in mind that it can take up to 60 days for the account to be
     deactivated.  You will receive one more bill for the current billing period
     unless you had no transactions during this time.
   - Terminations do not constitute automatic waiver of fees owed.

I cancelled my account.  Why did I receive an invoice?
The account termination process can take up to 60 days to become effective.  If you had transactions during a quarter, you will be billed for those transactions or subject to the minimum fee amount.  Your account is billed until there are no longer any transactions and the account status is inactive.

Why doesn't my company Report Card match my invoice?
Report Card counts may not match the invoice counts.  The Report Card information is based upon different criteria and timing.

How can I access e-OSCAR if I have forgotten my password?
  
If you know your Security Question and Answer:
     1.   Go to https://e-oscar-web.net.
     2.   Click on User Login.
     3.   Enter your User ID.
     4.   Click on Forgot Password.
     5.   Enter your Security Answer.
     6.   On the Change Password screen, enter a new password.

If you do not know your Security Question and Answer:
    - Please contact your company’s System Administrator.
    - If you are the System Administrator for your company and
      require technical assistance, please call the e-OSCAR Help Desk
      at (866) MY OSCAR or (866) 696-7227.

How can I access e-OSCAR if my login is incorrect?
    - Please contact your company’s System Administrator.
    - If you are the System Administrator for your company and require
      technical assistance, please call the e-OSCAR Help Desk at
      (866) MY OSCAR or (866) 696-7227.

Questions?
   - Billing Help Desk E-mail:  eoscarsupport@newmgtservices.com
      Please include your name, telephone number, Account Number
      (Registration ID), company name, and a detailed explanation of your
      request.  A Billing Help Desk representative will contact you within two
      business days.
   - Billing Help Desk Telephone:  1-877-610-2795