Getting Help & Support in e-OSCAR 4.0

PLEASE BE ADVISED THAT GIVEN WHAT WE EXPECT TO BE VERY HIGH SUPPORT VOLUME AS A RESULT OF THE E-OSCAR 4.0 LAUNCH, WE ARE NO LONGER PROVIDING SUPPORT ASSISTANCE VIA EMAIL. THAT MEANS IF YOU SEND AN EMAIL TO A GENERAL SUPPORT MAILBOX OR TO OUR TEAM INDIVIDUALLY & THAT EMAIL IS A SUPPORT REQUEST, WE ARE NOT GOING TO RESPOND.

SO WE CAN FOCUS ON PROVIDING UNCOMMONLY GREAT SERVICE THROUGH OUR PRIMARY CHANNELS, WE NEED YOU TO FOLLOW THE SUPPORT-RELATED DIRECTIONS BELOW.

The FIRST thing you can do is to review our e-OSCAR Info portal pages to look for FAQs, items that are considered "known issues" and our training materials. We believe you'll find most of your answers by looking through information we've already published.

To open a support ticket via our portal, please navigate to our support portal (HERE).  You can then initiate a support ticket for e-OSCAR 4.0 issues.

You may need to register for the site with your email. The process is simple and pain free.  Just follow the instructions on the page.

You can also call the e-OSCAR Help Desk at 866-696-7227.  Our hours of operation for the week after we launch e-OSCAR 4.0 will be 8a - 8p ET.