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Important Announcements

Check this page for Important Announcements from e-OSCAR!

 

e-OSCAR will be unavailable during the following timeframes due to regular system maintenance and/or code installation:

Date

Time

Type

Environment

Activity

Impact

7/27/2022 4:00pm - 11:00pm ET Monthly Patching DR July 2022 Windows Patching & Linux Patching (Kernel upgrades) Insights Data will be stale during and shortly after the release window
8/3/2022 2:00pm - 8:00pm ET Monthly Patching DR July 2022 Linux Patching (Kernel Upgrades) No impact
8/4/2022 1:00pm - 6:00pm ET Monthly Patching Non-Prod with DFT August 2022 Linux Patching Users logged out
8/17/2022 4:30pm - 7:00pm ET Monthly Patching Prod August 2022 Linux Patching No impact
8/17/2022 3:30pm - 9:30pm ET Monthly Patching Prod August 2022 Linux Patching Prod Users logged out. Connect Direct Unavailable - hold all batch jobs
8/24/2022 1:00pm - 3:30pm ET Monthly patching DR August 2022 Windows Patching DR Stale Data
8/24/2022 1:00pm 0 7:00 pm ET Monthly Patching DR August 2022 Linux Patching Stale Data

We're excited to offer new monthly webinars that include all sorts of content that you might not realize about how e-OSCAR works.  Visit the e-OSCAR Learning Management System at www.e-oscar-training.org for more information.

We use Constant Contact as our email provider for our informational emails - things like outage announcements, newsletters, release information, etc.

If you aren't receiving those, there might be two reasons why:

(1) Our mail may be going into your spam folder.  Please check that folder for our mail, and then mark all mail from e-OSCAR Support (eoscarsupport@newmgtservices.com) as a trusted email.

(2) Your company may need to whitelist the IP address range for items coming from Constant Contact.  Please have your IT team whitelist this IP range:  208.75.120.0/22.  This single IP address covers a range of IP addresses and is the same as 208.75.120.*, 208.75.121.*, 208.75.122.*, and 208.75.123.*.

(3) if you might have previously unsubscribed to our mailing list, you can re-subscribe by clicking HERE.

Feel free to reach out to e-OSCAR Billing Support at (866) 457-1211 or via email at eoscarbilling@newmgtservices.com.

Not getting our informational emails?  Complete our mail enrollment form HERE to be added to our list.

If you need to report an outage or issue with the e-OSCAR application during a release weekend, please call the e-OSCAR Support line (877-610-2795) and leave a message, including your name, phone number, email address, company name and your company's e-OSCAR Registration ID number.

Our team will be monitoring for issues, and will respond to reported issues accordingly.  If there are system-wide issues that impact all users, we will provide status updates and communication through email.

We now have a page on LinkedIn.  Follow us HERE to stay up-to-date on all things e-OSCAR.

Regarding the Apache Log4j Zero-Day Exploit (CVE-2021-4428) and related issues, we have reviewed the e-OSCAR application as well as the Services by e-OSCAR and Insights by e-OSCAR environments.

We have implemented Web Application Firewall rules to block any attempts to exploit the vulnerability. We do not have any evidence that the e-OSCAR application, the Services by e-OSCAR environment nor the Insights by e-OSCAR environment have been exploited by this Zero-Day vulnerability.

See the below table to view our current versioning of Apache Log4j:

e-OSCAR WEB

2.17 (as of 12/20/2021).  

e-OSCAR Services

2.17 (as of 12/20/2021).

Questions?

Contact the e-OSCAR Help Desk at (866) MY OSCAR or (866) 696-7227
Monday - Friday, 8am - 6pm ET