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Important Announcements

Check this page for Important Announcements from e-OSCAR!

 

We now have a page on LinkedIn.  Follow us HERE to stay up-to-date on all things e-OSCAR.

e-OSCAR will be unavailable during the following timeframes due to regular system maintenance and/or code installation:

 

TYPE
DEPLOYMENT DATE
ENHANCEMENTS
COMMENTS

General Maintenance

Friday, November 19, 2021:

9:00 p.m. ET - 10:00 p.m. ET

LDAP Updates

Connect:Direct will be UNAVAILABLE.

There will be a delay in the processing of your batch files. Please hold all batch files until the maintenance period is complete.

Interactive will also be UNAVAILABLE during this timeframe.

 

General Maintenance

Tuesday, December 7, 2021:

6:00 p.m. ET - 8:00 p.m. ET

SAAS Migration

Connect:Direct will be AVAILABLE.

Interactive will also be AVAILABLE. Users may get logged out during this timeframe. If logged out, users will be able to immediately log back into the application.

 

Below is the projected e-OSCAR Non-Production Environment (UAT & DFT) Maintenance Schedule as well as the Insights Maintenance Schedule. e-OSCAR non-production environments will be unavailable during the following timeframes due to regular system maintenance.

 

Date

Maintenance

Environment

Thursday, December 2, 2021:

3:00 p.m. - 8:00 p.m. ET

SAAS Maintenance

This is for the UAT environment only. Users may get logged out, but will be able to immediately log back into the application.

We're excited to offer new monthly webinars that include all sorts of content that you might not realize about how e-OSCAR works.  Visit the e-OSCAR Learning Management System at www.e-oscar-training.org for more information.

We use Constant Contact as our email provider for our informational emails - things like outage announcements, newsletters, release information, etc.

If you aren't receiving those, there might be two reasons why:

(1) Our mail may be going into your spam folder.  Please check that folder for our mail, and then mark all mail from e-OSCAR Support (eoscarsupport@newmgtservices.com) as a trusted email.

(2) Your company may need to whitelist the IP address range for items coming from Constant Contact.  Please have your IT team whitelist this IP range:  208.75.120.0/22.  This single IP address covers a range of IP addresses and is the same as 208.75.120.*, 208.75.121.*, 208.75.122.*, and 208.75.123.*.

(3) if you might have previously unsubscribed to our mailing list, you can re-subscribe by clicking HERE.

Feel free to reach out to e-OSCAR Billing Support at (866) 457-1211 or via email at eoscarbilling@newmgtservices.com.

You asked, and we (finally) delivered!  You can now pay your e-OSCAR invoice online using your American Express card.  In order to make you payment using American Express, please click HERE to be directed to our secure payment portal.

Not getting our informational emails?  Complete our mail enrollment form HERE to be added to our list.

If you need to report an outage or issue with the e-OSCAR application during a release weekend, please call the e-OSCAR Support line (877-610-2795) and leave a message, including your name, phone number, email address, company name and your company's e-OSCAR Registration ID number.

Our team will be monitoring for issues, and will respond to reported issues accordingly.  If there are system-wide issues that impact all users, we will provide status updates and communication through email.

Questions?

Contact the e-OSCAR Help Desk at (866) MY OSCAR or (866) 696-7227
Monday - Friday, 8am - 6pm ET