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Important Announcements

Check this page for Important Announcements from e-OSCAR!

 

Regarding the Apache Log4j Zero-Day Exploit (CVE-2021-4428) and related issues, we have reviewed the e-OSCAR application as well as the Services by e-OSCAR and Insights by e-OSCAR environments.

We have implemented Web Application Firewall rules to block any attempts to exploit the vulnerability. We do not have any evidence that the e-OSCAR application, the Services by e-OSCAR environment nor the Insights by e-OSCAR environment have been exploited by this Zero-Day vulnerability.

See the below table to view our current versioning of Apache Log4j:

e-OSCAR WEB

2.17 (as of 12/20/2021).  

e-OSCAR Services

2.17 (as of 12/20/2021).

e-OSCAR will be unavailable during the following timeframes due to regular system maintenance and/or code installation:

 

TYPE
DEPLOYMENT DATE
ENHANCEMENTS
COMMENTS

General Maintenance

Wednesday, January 19, 2022:

3:00 p.m. ET - 9:00 p.m. ET

Monthly OS Patching

Connect:Direct will be UNAVAILABLE. Please hold your batch files during the maintenance event. Once the maintenance ends, the processing of batch files will resume.

Interactive will be AVAILABLE. Users may get logged out during this timeframe. If logged out, users will be able to immediately log back into the application.

General Maintenance

Wednesday, February 16, 2022:

5:00 p.m. ET - 11:00 p.m. ET

Monthly OS Patching

Connect:Direct will be UNAVAILABLE. Please hold your batch files during the maintenance event. Once the maintenance ends, the processing of batch files will resume.

Interactive will be AVAILABLE. Users may get logged out during this timeframe. If logged out, users will be able to immediately log back into the application.

 

Below is the projected e-OSCAR Non-Production Environment (UAT & DFT) Maintenance Schedule as well as the Insights Maintenance Schedule. e-OSCAR non-production environments will be unavailable during the following timeframes due to regular system maintenance.

 

Date

Maintenance

Environment

Thursday, January 27, 2022:

4:30 p.m. - 7:00 p.m. ET

Monthly OS Patching

Insights by e-OSCAR will be AVAILABLE, but will contain stale data during the maintenance period.

Wednesday, February 2, 2022:

1:00 p.m. - 6:00 p.m. ET

Monthly OS Patching

Maintenance on the Data Furnisher Test (DFT) non-production environment, but will be AVAILABLE, during the maintenance period. Users may get logged out during the maintenance period, but they should be able to immediately log back in.

Wednesday, February 23, 2022:

5:00 p.m. - 9:00 p.m. ET

Monthly OS Patching

Insights by e-OSCAR will be AVAILABLE, but will contain stale data during the maintenance period.

Wednesday, March 2, 2022:

1:00 p.m. - 7:00 p.m. ET

Monthly OS Patching

Maintenance on the Data Furnisher Test (DFT) non-production environment, but will be AVAILABLE, during the maintenance period. Users may get logged out during the maintenance period, but they should be able to immediately log back in.

Wednesday, March 23, 2022:

1:00 p.m. - 3:30 p.m. ET

Monthly OS Patching

Insights by e-OSCAR will be AVAILABLE, but will contain stale data during the maintenance period.

We're excited to offer new monthly webinars that include all sorts of content that you might not realize about how e-OSCAR works.  Visit the e-OSCAR Learning Management System at www.e-oscar-training.org for more information.

We use Constant Contact as our email provider for our informational emails - things like outage announcements, newsletters, release information, etc.

If you aren't receiving those, there might be two reasons why:

(1) Our mail may be going into your spam folder.  Please check that folder for our mail, and then mark all mail from e-OSCAR Support (eoscarsupport@newmgtservices.com) as a trusted email.

(2) Your company may need to whitelist the IP address range for items coming from Constant Contact.  Please have your IT team whitelist this IP range:  208.75.120.0/22.  This single IP address covers a range of IP addresses and is the same as 208.75.120.*, 208.75.121.*, 208.75.122.*, and 208.75.123.*.

(3) if you might have previously unsubscribed to our mailing list, you can re-subscribe by clicking HERE.

Feel free to reach out to e-OSCAR Billing Support at (866) 457-1211 or via email at eoscarbilling@newmgtservices.com.

Not getting our informational emails?  Complete our mail enrollment form HERE to be added to our list.

If you need to report an outage or issue with the e-OSCAR application during a release weekend, please call the e-OSCAR Support line (877-610-2795) and leave a message, including your name, phone number, email address, company name and your company's e-OSCAR Registration ID number.

Our team will be monitoring for issues, and will respond to reported issues accordingly.  If there are system-wide issues that impact all users, we will provide status updates and communication through email.

We now have a page on LinkedIn.  Follow us HERE to stay up-to-date on all things e-OSCAR.

Questions?

Contact the e-OSCAR Help Desk at (866) MY OSCAR or (866) 696-7227
Monday - Friday, 8am - 6pm ET