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Important Announcements

Check this page for Important Announcements from e-OSCAR!

 

Pursuant to Section 1.3(b) of the e-OSCAR Terms of Use, this email shall serve as notification that Online Data Exchange LLC intends to update the e-OSCAR Terms of Use effective November 1, 2020. 
The updated and modified Terms of Use will supersede existing Terms of Use. 
Any Registrant's use of the e-OSCAR System on or after November 1, 2020 will constitute an acceptance of all changes outlined. 
Registrants may view expected changes HERE.

As we have all experienced over the last several weeks, the spread of the novel COVID-19 virus has proved to be extremely impactful to businesses of all sizes. We’ve seen quarantines, the advent of social distancing, and a significant movement to embrace working from home. These disruptions have resulted in adverse impacts on Data Furnishers’ workforces across the globe and have diminished Data Furnishers’ ability to respond to indirect consumer disputes (ACDVs) within the required due dates, resulting in disputes marked as “Did Not Respond (DNR)”.

We do not, at this point, anticipate any changes to the regulatory requirements with respect to the dispute processing timeline.  Although, as communicated through their April 1st Statement on Supervisory and Enforcement Practices Regarding the Fair Credit Reporting Act and Regulation V in Light of the CARES Act, the CFPB does not intend to cite in an examination or bring an enforcement action if a Data Furnisher exhibits good faith efforts to investigate disputes even if dispute investigations take longer than the statutory timeline.

The e-OSCAR team, nevertheless, has been partnering with the Credit Reporting Agencies (CRAs) and our internal IT partners to develop a systematic process that will allow Data Furnishers to review previously non-responded consumer disputes and submit a reinsertion request via e-OSCAR to the CRA who originated the dispute.

We believe our approach will involve the creation of a “DNR WIP List” queue which will hold the DNR’d ACDVs. The capabilities associated with this initial phase of the process are still being determined.

Although it may take several weeks to build and test this new capability, you can rest assured that our team is working as quickly as possible to provide you with a potential solution to the list of DNR’d consumer disputes.

Be on the lookout for more information and training materials with respect to this topic over the next few weeks.

We're excited to offer new monthly webinars that include all sorts of content that you might not realize about how e-OSCAR works.  Visit the e-OSCAR Learning Management System at www.e-oscar-training.org for more information.

COVID-19 ALERT - Due to adherence to governmental guidance and “shelter in place” orders impacting workforces, the Consumer Reporting Agencies may experience longer-than-normal dispute processing times. Due to the provisions of the Fair Credit Reporting Act, the Consumer Reporting Agencies are unable to modify dispute due dates, so you may receive ACDVs with shorter response due dates. Data Furnishers should consult with their own legal and compliance resources for additional guidance.  Your patience is appreciated during these extraordinary times.  

e-OSCAR WILL BE UNAVAILABLE during the following timeframes due to regular system maintenance and/or code installation:

TYPE
DEPLOYMENT DATE
ENHANCEMENTS
COMMENTS

General Maintenance 

Thursday, 10/21/20:

3:00 pm - 9:00 p.m. ET

Monthly Operating System Patching

Connect:Direct will be

UNAVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

General Maintenance 

Wednesday, 11/18/20:

3:00 pm - 9:00 p.m. ET

Monthly Operating System Patching

Connect:Direct will be

UNAVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

Below is the projected e-OSCAR Non-Production Environment (UAT & DFT) Maintenance Schedule as well as the Insights Maintenance Schedule.  e-OSCAR NON-PRODUCTION ENVIRONMENT WILL BE UNAVAILABLE during the following timeframes due to regular system maintenance.

Date

Maintenance

Environment

Thursday, 10/7/20:

3:00 p.m. - 9:00 p.m. ET

OS Patching

UAT and DFT

Users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be saved.

Thursday, 10/28/20:

3:00 p.m. - 9:00 p.m. ET

OS Patching

Insights

There may be stale data during the maintenance window.

Wednesday, 11/4/20:

3:00 p.m. - 9:00 p.m. ET

OS Patching

UAT and DFT

Users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be saved.

Wednesday, 11/25/20:

3:00 p.m. - 9:00 p.m. ET

OS Patching

Insights

There may be stale data during the maintenance window.

We use Constant Contact as our email provider for our informational emails - things like outage announcements, newsletters, release information, etc.

If you aren't receiving those, there might be two reasons why:

(1) Our mail may be going into your spam folder.  Please check that folder for our mail, and then mark all mail from e-OSCAR Support (eoscarsupport@newmgtservices.com) as a trusted email.

(2) Your company may need to whitelist the IP address range for items coming from Constant Contact.  Please have your IT team whitelist this IP range:  208.75.120.0/22.  This single IP address covers a range of IP addresses and is the same as 208.75.120.*, 208.75.121.*, 208.75.122.*, and 208.75.123.*.

(3) if you might have previously unsubscribed to our mailing list, you can re-subscribe by clicking HERE.

Feel free to reach out to e-OSCAR Billing Support at (866) 457-1211 or via email at eoscarbilling@newmgtservices.com.

You asked, and we (finally) delivered!  You can now pay your e-OSCAR invoice online using your American Express card.  In order to make you payment using American Express, please click HERE to be directed to our secure payment portal.

Not getting our informational emails?  Complete our mail enrollment form HERE to be added to our list.

If you need to report an outage or issue with the e-OSCAR application during a release weekend, please use one of the two options below:

1. Call the e-OSCAR Support line (877-610-2795) and leave a message, including your name, phone number, email address, company name and your company's e-OSCAR Registration ID number.

2.  Submit a support ticket through the e-OSCAR Support Community (https://e-oscar.force.com/s/).  You must be a member of the Support Community in order to use this option.

Our team will be monitoring for issues, and will respond to reported issues accordingly.  If there are system-wide issues that impact all users, we will provide status updates and communication through email.

Questions?

Contact the e-OSCAR Help Desk at (866) MY OSCAR or (866) 696-7227
Monday - Friday, 8am - 6pm ET