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Important Announcements

Check this page for Important Announcements from e-OSCAR!

 

Pursuant to Section 1.3(b) of the e-OSCAR Terms of Use, Online Data Exchange LLC hereby notifies Data Furnisher Registrants of planned changes to the e-OSCAR Terms of Use, to become effective on January 20, 2023.

The updated and modified Terms of Use will supersede existing and prior Terms of Use. 

Any Registrant's use of the e-OSCAR System on or after January 20, 2023 will constitute an acceptance of all changes outlined. 

Registrants may view expected changes HERE.

e-OSCAR will be unavailable during the following timeframes due to regular system maintenance and/or code installation:

11/04-05/2022

9:00pm - 6:00am ET

e-OSCAR Release 3.35 & Services 2022.004 Prod

 

See release notes (Services).  No DF impacting items (e-OSCAR)

Connect Direct Unavailable (Hold batches); Interactive users logged out and can log in almost immediately
11/30/2022 3:00 - 9:00 pm ET Monthly Patching  Prod November 2022 Linux Patching Connect Direct Unavailable (Hold batches); Interactive users logged out and can log in almost immediately
11/30/2022 3:00 - 5:00pm ET Monthly Patching Prod November 2022 Windows Patching  No impact
12/7/2022 2:00 - 8:00 pm ET Monthly Patching Non-Prod November 2022 Linux Patching Stale Data (Insights)
12/7/2022 12:00 - 2:30 pm ET Monthly Patching Non-Prod November 2022 Windows Patching Stale Data (Insights)

We're excited to offer new monthly webinars that include all sorts of content that you might not realize about how e-OSCAR works.  Visit the e-OSCAR Learning Management System at www.e-oscar-training.org for more information.

We use Constant Contact as our email provider for our informational emails - things like outage announcements, newsletters, release information, etc.

If you aren't receiving those, there might be two reasons why:

(1) Our mail may be going into your spam folder.  Please check that folder for our mail, and then mark all mail from e-OSCAR Support (eoscarsupport@newmgtservices.com) as a trusted email.

(2) Your company may need to whitelist the IP address range for items coming from Constant Contact.  Please have your IT team whitelist this IP range:  208.75.120.0/22.  This single IP address covers a range of IP addresses and is the same as 208.75.120.*, 208.75.121.*, 208.75.122.*, and 208.75.123.*.

(3) if you might have previously unsubscribed to our mailing list, you can re-subscribe by clicking HERE.

Feel free to reach out to e-OSCAR Billing Support at (866) 457-1211 or via email at eoscarbilling@newmgtservices.com.

Not getting our informational emails?  Complete our mail enrollment form HERE to be added to our list.

If you need to report an outage or issue with the e-OSCAR application during a release weekend, please call the e-OSCAR Support line (877-610-2795) and leave a message, including your name, phone number, email address, company name and your company's e-OSCAR Registration ID number.

Our team will be monitoring for issues, and will respond to reported issues accordingly.  If there are system-wide issues that impact all users, we will provide status updates and communication through email.

We now have a page on LinkedIn.  Follow us HERE to stay up-to-date on all things e-OSCAR.

Questions?

Contact the e-OSCAR Help Desk at (866) MY OSCAR or (866) 696-7227
Monday - Friday, 8am - 6pm ET