Check this page for Important Announcements from e-OSCAR!
e-OSCAR will be unavailable during the following timeframes due to regular system maintenance and/or code installation:
| DATE | TIME | ACTIVITY | ENVIRONMENT | DESCRIPTION | OVERALL IMPACT |
| 7/19/2023 | 3:00 - 6:00pm ET | Monthly Patching | Non-Prod | Monthly Patching | None |
| 7/21/2023 | 6:00pm ET | Release eo2023.04.01-10.01 | Production | Deployment to Production | Rolling Deployment; no outage |
| 7/26/2023 | 3:00 - 6:00pm ET | July 2023 Patching - Prod | Production e-OSCAR | Monthly Patching | None |
| 8/2/2023 | 3:00 - 6:00pm ET | July 2023 Patching - DR | Disaster Recovery Environment | Monthly Patching | None |
We're excited to offer new monthly webinars that include all sorts of content that you might not realize about how e-OSCAR works. Visit the e-OSCAR Learning Management System at www.e-oscar-training.org for more information.
We use Constant Contact as our email provider for our informational emails - things like outage announcements, newsletters, release information, etc.
If you aren't receiving those, there might be two reasons why:
(1) Our mail may be going into your spam folder. Please check that folder for our mail, and then mark all mail from e-OSCAR Support (eoscarsupport@newmgtservices.com) as a trusted email.
(2) Your company may need to whitelist the IP address range for items coming from Constant Contact. Please have your IT team whitelist this IP range: 208.75.120.0/22. This single IP address covers a range of IP addresses and is the same as 208.75.120.*, 208.75.121.*, 208.75.122.*, and 208.75.123.*.
(3) if you might have previously unsubscribed to our mailing list, you can re-subscribe by clicking HERE.
Feel free to reach out to e-OSCAR Billing Support at (866) 457-1211 or via email at eoscarbilling@newmgtservices.com.
Not getting our informational emails? Complete our mail enrollment form HERE to be added to our list.
If you need to report an outage or issue with the e-OSCAR application during a release weekend, please call the e-OSCAR Support line (877-610-2795) and leave a message, including your name, phone number, email address, company name and your company's e-OSCAR Registration ID number.
Our team will be monitoring for issues, and will respond to reported issues accordingly. If there are system-wide issues that impact all users, we will provide status updates and communication through email.
We now have a page on LinkedIn. Follow us HERE to stay up-to-date on all things e-OSCAR.