Check this page for Important Announcements from e-OSCAR!
Any Registrant's use of the e-OSCAR System on or after January 20, 2023 will constitute an acceptance of all changes outlined.
Registrants may view expected changes HERE.
e-OSCAR will be unavailable during the following timeframes due to regular system maintenance and/or code installation:
9:00pm - 6:00am ET
|e-OSCAR Release 3.35 & Services 2022.004||Prod||
See release notes (Services). No DF impacting items (e-OSCAR)
|Connect Direct Unavailable (Hold batches); Interactive users logged out and can log in almost immediately|
|11/30/2022||3:00 - 9:00 pm ET||Monthly Patching||Prod||November 2022 Linux Patching||Connect Direct Unavailable (Hold batches); Interactive users logged out and can log in almost immediately|
|11/30/2022||3:00 - 5:00pm ET||Monthly Patching||Prod||November 2022 Windows Patching||No impact|
|12/7/2022||2:00 - 8:00 pm ET||Monthly Patching||Non-Prod||November 2022 Linux Patching||Stale Data (Insights)|
|12/7/2022||12:00 - 2:30 pm ET||Monthly Patching||Non-Prod||November 2022 Windows Patching||Stale Data (Insights)|
We're excited to offer new monthly webinars that include all sorts of content that you might not realize about how e-OSCAR works. Visit the e-OSCAR Learning Management System at www.e-oscar-training.org for more information.
We use Constant Contact as our email provider for our informational emails - things like outage announcements, newsletters, release information, etc.
If you aren't receiving those, there might be two reasons why:
(1) Our mail may be going into your spam folder. Please check that folder for our mail, and then mark all mail from e-OSCAR Support (email@example.com) as a trusted email.
(2) Your company may need to whitelist the IP address range for items coming from Constant Contact. Please have your IT team whitelist this IP range: 184.108.40.206/22. This single IP address covers a range of IP addresses and is the same as 208.75.120.*, 208.75.121.*, 208.75.122.*, and 208.75.123.*.
(3) if you might have previously unsubscribed to our mailing list, you can re-subscribe by clicking HERE.
Feel free to reach out to e-OSCAR Billing Support at (866) 457-1211 or via email at firstname.lastname@example.org.
Not getting our informational emails? Complete our mail enrollment form HERE to be added to our list.
If you need to report an outage or issue with the e-OSCAR application during a release weekend, please call the e-OSCAR Support line (877-610-2795) and leave a message, including your name, phone number, email address, company name and your company's e-OSCAR Registration ID number.
Our team will be monitoring for issues, and will respond to reported issues accordingly. If there are system-wide issues that impact all users, we will provide status updates and communication through email.