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Important Announcements

Check this page for Important Announcements from e-OSCAR!

 

Pursuant to Section 1.3(b) of the e-OSCAR Terms of Use, Online Data Exchange LLC hereby notifies Data Furnisher Registrants of planned changes to the e-OSCAR Terms of Use, to become effective on August 1, 2021. Registrant's use of the e-OSCAR System on or after August 1, 2021 will constitute acceptance of the changes.

The proposed red-lined Terms of Use can be viewed HERE.

e-OSCAR WILL BE UNAVAILABLE during the following timeframes due to regular system maintenance and/or code installation:

 

TYPE
DEPLOYMENT DATE
ENHANCEMENTS
COMMENTS

General Maintenance

Wednesday, June 16, 2021:

3:00 p.m. ET - 9:00 p.m. ET

Monthly Operating System Patching

Connect:Direct will be UNAVAILABLE.

There will be a delay in the processing of your batch files. Please hold all batch files until the maintenance period is complete.

Interactive will be AVAILABLE during this timeframe, users may be logged out during the maintenance period. If this should occur, they can immediately log back into the environment.

General Maintenance

Saturday, June 26, 2021:

10:00 a.m. ET - 4:00 p.m. ET

OLDE Disaster Recovery Exercise

Connect:Direct will be UNAVAILABLE.

There will be a delay in the processing of your batch files. Please hold all batch files until the maintenance period is complete.

Interactive will be UNAVAILABLE during this timeframe, users will be logged out during the maintenance period. Users will be able to log in once the maintenance period ends. 

General Maintenance

Wednesday, July 14, 2021:

4:00 p.m. ET - 8:00 p.m. ET

Q2 2021 Quarterly ORACLE Updates

Connect:Direct will be AVAILABLE.

There will be no delay in the processing of your batch files.

Interactive will be AVAILABLE during this timeframe, users may be logged out during the maintenance period. If this should occur, they can immediately log back into the environment.

General Maintenance

Wednesday, July 21, 2021:

3:00 p.m. ET - 9:00 p.m. ET

Monthly Operating System Patching

Connect:Direct will be UNAVAILABLE.

There will be a delay in the processing of your batch files. Please hold all batch files until the maintenance period is complete.

Interactive will be AVAILABLE during this timeframe, users may be logged out during the maintenance period. If this should occur, they can immediately log back into the environment.

Below is the projected e-OSCAR Non-Production Environment (UAT & DFT) Maintenance Schedule as well as the Insights Maintenance Schedule.  e-OSCAR NON-PRODUCTION ENVIRONMENT WILL BE UNAVAILABLE during the following timeframes due to regular system maintenance.

 

Date

Maintenance

Environment

Saturday, June 26, 2021:

10:00 a.m. - 4:00 p.m. ET

OLDE Disaster Recovery Exercise

The UAT and DFT testing environments will be UNAVAILABLE during the maintenance period and users will be logged out. Users will be able to log back in once the maintenance period ends.

Insights by e-OSCAR will be UNAVAILABLE. Users will be able to log back in once the maintenance period ends.

Users may have stale data during the maintenance period.

Wednesday, June 30, 2021:

12:00 p.m. - 6:00 p.m. ET

OS Patching

Insights by e-OSCAR 

Users may have stale data during the maintenance period.

Wednesday, July 7, 2021:

3:00 p.m. - 9:00 p.m. ET

OS Patching

The UAT and DFT testing environments will be available during the maintenance period, but users may be logged out.

If users are logged out, they can immediately log back into the application.

Wednesday, July 14, 2021:

4:00 p.m. - 8:00 p.m. ET

OS Patching

Insights by e-OSCAR will be UNAVAILABLE. Users will be able to log back in once the maintenance period ends.

Users may have stale data during the maintenance period.

Wednesday, July 28, 2021:

3:00 p.m. - 9:00 p.m. ET

OS Patching

Insights by e-OSCAR 

Users may have stale data during the maintenance period.

We're excited to offer new monthly webinars that include all sorts of content that you might not realize about how e-OSCAR works.  Visit the e-OSCAR Learning Management System at www.e-oscar-training.org for more information.

We use Constant Contact as our email provider for our informational emails - things like outage announcements, newsletters, release information, etc.

If you aren't receiving those, there might be two reasons why:

(1) Our mail may be going into your spam folder.  Please check that folder for our mail, and then mark all mail from e-OSCAR Support (eoscarsupport@newmgtservices.com) as a trusted email.

(2) Your company may need to whitelist the IP address range for items coming from Constant Contact.  Please have your IT team whitelist this IP range:  208.75.120.0/22.  This single IP address covers a range of IP addresses and is the same as 208.75.120.*, 208.75.121.*, 208.75.122.*, and 208.75.123.*.

(3) if you might have previously unsubscribed to our mailing list, you can re-subscribe by clicking HERE.

Feel free to reach out to e-OSCAR Billing Support at (866) 457-1211 or via email at eoscarbilling@newmgtservices.com.

You asked, and we (finally) delivered!  You can now pay your e-OSCAR invoice online using your American Express card.  In order to make you payment using American Express, please click HERE to be directed to our secure payment portal.

Not getting our informational emails?  Complete our mail enrollment form HERE to be added to our list.

If you need to report an outage or issue with the e-OSCAR application during a release weekend, please use one of the two options below:

1. Call the e-OSCAR Support line (877-610-2795) and leave a message, including your name, phone number, email address, company name and your company's e-OSCAR Registration ID number.

2.  Submit a support ticket through the e-OSCAR Support Community (https://e-oscar.force.com/s/).  You must be a member of the Support Community in order to use this option.

Our team will be monitoring for issues, and will respond to reported issues accordingly.  If there are system-wide issues that impact all users, we will provide status updates and communication through email.

Questions?

Contact the e-OSCAR Help Desk at (866) MY OSCAR or (866) 696-7227
Monday - Friday, 8am - 6pm ET