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Important Announcements

Check this page for Important Announcements from e-OSCAR!


e-OSCAR will be unavailable during the following timeframes due to regular system maintenance and/or code installation:







7/27/2022 4:00pm - 11:00pm ET Monthly Patching DR July 2022 Windows Patching & Linux Patching (Kernel upgrades) Insights Data will be stale during and shortly after the release window
8/3/2022 2:00pm - 8:00pm ET Monthly Patching DR July 2022 Linux Patching (Kernel Upgrades) No impact
8/4/2022 1:00pm - 6:00pm ET Monthly Patching Non-Prod with DFT August 2022 Linux Patching Users logged out
8/17/2022 4:30pm - 7:00pm ET Monthly Patching Prod August 2022 Linux Patching No impact
8/17/2022 3:30pm - 9:30pm ET Monthly Patching Prod August 2022 Linux Patching Prod Users logged out. Connect Direct Unavailable - hold all batch jobs
8/24/2022 1:00pm - 3:30pm ET Monthly patching DR August 2022 Windows Patching DR Stale Data
8/24/2022 1:00pm 0 7:00 pm ET Monthly Patching DR August 2022 Linux Patching Stale Data

We're excited to offer new monthly webinars that include all sorts of content that you might not realize about how e-OSCAR works.  Visit the e-OSCAR Learning Management System at for more information.

We use Constant Contact as our email provider for our informational emails - things like outage announcements, newsletters, release information, etc.

If you aren't receiving those, there might be two reasons why:

(1) Our mail may be going into your spam folder.  Please check that folder for our mail, and then mark all mail from e-OSCAR Support ( as a trusted email.

(2) Your company may need to whitelist the IP address range for items coming from Constant Contact.  Please have your IT team whitelist this IP range:  This single IP address covers a range of IP addresses and is the same as 208.75.120.*, 208.75.121.*, 208.75.122.*, and 208.75.123.*.

(3) if you might have previously unsubscribed to our mailing list, you can re-subscribe by clicking HERE.

Feel free to reach out to e-OSCAR Billing Support at (866) 457-1211 or via email at

Not getting our informational emails?  Complete our mail enrollment form HERE to be added to our list.

If you need to report an outage or issue with the e-OSCAR application during a release weekend, please call the e-OSCAR Support line (877-610-2795) and leave a message, including your name, phone number, email address, company name and your company's e-OSCAR Registration ID number.

Our team will be monitoring for issues, and will respond to reported issues accordingly.  If there are system-wide issues that impact all users, we will provide status updates and communication through email.

We now have a page on LinkedIn.  Follow us HERE to stay up-to-date on all things e-OSCAR.

Regarding the Apache Log4j Zero-Day Exploit (CVE-2021-4428) and related issues, we have reviewed the e-OSCAR application as well as the Services by e-OSCAR and Insights by e-OSCAR environments.

We have implemented Web Application Firewall rules to block any attempts to exploit the vulnerability. We do not have any evidence that the e-OSCAR application, the Services by e-OSCAR environment nor the Insights by e-OSCAR environment have been exploited by this Zero-Day vulnerability.

See the below table to view our current versioning of Apache Log4j:


2.17 (as of 12/20/2021).  

e-OSCAR Services

2.17 (as of 12/20/2021).


Contact the e-OSCAR Help Desk at (866) MY OSCAR or (866) 696-7227
Monday - Friday, 8am - 6pm ET