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Important Announcements

Check this page for Important Announcements from e-OSCAR!

 

e-OSCAR WILL BE UNAVAILABLE during the following timeframes due to regular system maintenance and/or code installation:

TYPE
DEPLOYMENT DATE
ENHANCEMENTS
COMMENTS

General Maintenance

Friday, 9/6/2019, 6:00pm - Saturday, 9/7/2019, 12:00am ET

Operating System Oracle Updates

Connect: Direct will be AVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

Release v3.20

Friday, 9/13/2019, 9:00pm - 4:00am ET

Release v3.20

Connect: Direct will be Available

Interactive will be UNAVAILABLE

General Maintenance

Friday, 9/20/2019, 5:30pm - 7:00pm ET

Monthly Operating System Patching

Connect: Direct will be

UNAVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

General Maintenance

Friday, 10/18/2019, 4:00pm - 10:00pm ET

Monthly Operating System Patching

Connect: Direct will be

UNAVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

Below is the projected e-OSCAR Non-Production Environment (UAT & DFT) Maintenance Schedule.  e-OSCAR NON-PRODUCTION ENVIRONMENT WILL BE UNAVAILABLE during the following timeframes due to regular system maintenance.

Date

Maintenance

Environment

Wednesday, 9/4/2019, 3:00pm - 9:00 pm ET

OS Patching

UAT and DFT

Wednesday, 9/25/2019, 3:00pm - 9:00 pm ET

OS Patching

Insights

Thursday, 10/3/2019, 4:30pm - 10:00 pm ET

OS Patching

UAT and DFT

Wednesday, 10/23/2019, 3:00pm - 9:00 pm ET

OS Patching

Insights

Our newest feature, the e-OSCAR Support Community, is now LIVE!

Our new e-OSCAR Support Community site offers a unique blend of knowledge articles, frequently asked questions and more.  For the first time, you can ask questions and collaborate with other e-OSCAR users through our community discussion board. You can also submit a support ticket to the e-OSCAR Help Desk without needing to pick up the phone and call.

Membership is free to all e-OSCAR Customers.

You can access the Community by clicking on the Support Community command button at the top of your browser, or by clicking HERE.

We use Constant Contact as our email provider for our informational emails - things like outage announcements, newsletters, release information, etc.

If you aren't receiving those, there might be two reasons why:

(1) Our mail may be going into your spam folder.  Please check that folder for our mail, and then mark all mail from e-OSCAR Support (eoscarsupport@newmgtservices.com) as a trusted email.

(2) Your company may need to whitelist the IP address range for items coming from Constant Contact.  Please have your IT team whitelist this IP range:  208.75.120.0/22.  This single IP address covers a range of IP addresses and is the same as 208.75.120.*, 208.75.121.*, 208.75.122.*, and 208.75.123.*.

(3) if you might have previously unsubscribed to our mailing list, you can re-subscribe by clicking HERE.

Feel free to reach out to e-OSCAR Billing Support at (866) 457-1211 or via email at eoscarbilling@newmgtservices.com.

You asked, and we (finally) delivered!  You can now pay your e-OSCAR invoice online using your American Express card.  In order to make you payment using American Express, please click HERE to be directed to our secure payment portal.

You can find the following e-OSCAR Release 3.20 training materials within the e-OSCAR Learning Management System (https://eoscartraining.cogentys.net):

1. (e-OSCAR TV) UP NEXT:  Release 3.20 Case Management

2. (e-Learning) Enabling Case Management

Not getting our informational emails?  Complete our mail enrollment form HERE to be added to our list.

Questions?

Contact the e-OSCAR Help Desk at (866) MY OSCAR or (866) 696-7227
Monday - Friday, 8am - 6pm ET