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Important Announcements

Check this page for Important Announcements from e-OSCAR!

 

Pursuant Section 1.3(b) of the e-OSCAR Terms of Use, Online Data Exchange LLC intends to update the e-OSCAR Terms of Use effective January 1, 2020.  The updated and modified Terms of Use will supersede existing Terms.  Any Registrant's use of the e-OSCAR System on or after January 1, 2020 will constitute an acceptance of all changes outlined.  Registrants may view expected changes HERE.

e-OSCAR WILL BE UNAVAILABLE during the following timeframes due to regular system maintenance and/or code installation:

TYPE
DEPLOYMENT DATE
ENHANCEMENTS
COMMENTS

Release v3.21

Friday, 12/13/2019, 9:00pm - Saturday, 12/14/2019 4:00am ET

Release v3.21

Connect: Direct will be

AVAILABLE

Interactive will be

UNAVAILABLE

 

General Maintenance

Thursday, 12/19/2019, 3:00pm - 9:00pm ET

Monthly Operating System Patching

Connect: Direct will be

UNAVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

General Maintenance

Wednesday, 1/15/2020, 3:00pm - 9:00pm ET

Monthly Operating System Patching

Connect: Direct will be

UNAVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

General Maintenance

Wednesday, 2/19/2020, 3:00pm - 9:00pm ET

Monthly Operating System Patching

Connect: Direct will be

UNAVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

General Maintenance

Wednesday, 3/18/2020, 3:00pm - 9:00pm ET

Monthly Operating System Patching

Connect: Direct will be

UNAVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

Below is the projected e-OSCAR Non-Production Environment (UAT & DFT) Maintenance Schedule.  e-OSCAR NON-PRODUCTION ENVIRONMENT WILL BE UNAVAILABLE during the following timeframes due to regular system maintenance.

Date

Maintenance

Environment

Friday, 12/27/2019, 3:00pm - 9:00 pm ET

OS Patching

Insights

Friday, 1/3/2020, 3:00pm - 9:00 pm ET

OS Patching

UAT and DFT

Monday, 1/6/2020, 6:00pm - 10:00 pm ET

OS Patching

Insights

Wednesday, 1/22/2020, 3:00pm - 9:00 pm ET

OS Patching

Insights

Wednesday, 2/5/2020, 1:00pm - 7:00 pm ET

OS Patching

UAT and DFT

Wednesday, 2/26/2020, 12:00pm - 6:00 pm ET

OS Patching

Insights

Wednesday, 3/4/2020, 3:00pm - 9:00 pm ET

OS Patching

UAT and DFT

Wednesday, 3/25/2020, 3:00pm - 9:00 pm ET

OS Patching

Insights

Our newest feature, the e-OSCAR Support Community, is now LIVE!

Our new e-OSCAR Support Community site offers a unique blend of knowledge articles, frequently asked questions and more.  For the first time, you can ask questions and collaborate with other e-OSCAR users through our community discussion board. You can also submit a support ticket to the e-OSCAR Help Desk without needing to pick up the phone and call.

Membership is free to all e-OSCAR Customers.

You can access the Community by clicking on the Support Community command button at the top of your browser, or by clicking HERE.

We use Constant Contact as our email provider for our informational emails - things like outage announcements, newsletters, release information, etc.

If you aren't receiving those, there might be two reasons why:

(1) Our mail may be going into your spam folder.  Please check that folder for our mail, and then mark all mail from e-OSCAR Support (eoscarsupport@newmgtservices.com) as a trusted email.

(2) Your company may need to whitelist the IP address range for items coming from Constant Contact.  Please have your IT team whitelist this IP range:  208.75.120.0/22.  This single IP address covers a range of IP addresses and is the same as 208.75.120.*, 208.75.121.*, 208.75.122.*, and 208.75.123.*.

(3) if you might have previously unsubscribed to our mailing list, you can re-subscribe by clicking HERE.

Feel free to reach out to e-OSCAR Billing Support at (866) 457-1211 or via email at eoscarbilling@newmgtservices.com.

You asked, and we (finally) delivered!  You can now pay your e-OSCAR invoice online using your American Express card.  In order to make you payment using American Express, please click HERE to be directed to our secure payment portal.

Not getting our informational emails?  Complete our mail enrollment form HERE to be added to our list.

Recently, e-OSCAR held an informative roundtable session with Data Furnishers focused on sharing information about and gathering requirements related to upcoming development of Automatic Programming Interfaces for the e-OSCAR application.

The deck leveraged during the meeting can be found (HERE).

The call recording can be found (HERE).

Both the meeting deck and recording are password protected documents. You can find the password within the "Message of the Day" on the e-OSCAR application Home Page after signing in to the application.

If you need to report an outage or issue with the e-OSCAR application during a release weekend, please use one of the two options below:

1. Call the e-OSCAR Support line (877-610-2795) and leave a message, including your name, phone number, email address, company name and your company's e-OSCAR Registration ID number.

2.  Submit a support ticket through the e-OSCAR Support Community (https://e-oscar.force.com/s/).  You must be a member of the Support Community in order to use this option.

Our team will be monitoring for issues, and will respond to reported issues accordingly.  If there are system-wide issues that impact all users, we will provide status updates and communication through email.

Questions?

Contact the e-OSCAR Help Desk at (866) MY OSCAR or (866) 696-7227
Monday - Friday, 8am - 6pm ET