Skip to main content
header-monthly_newsletters.jpg

Important Announcements

Check this page for Important Announcements from e-OSCAR!

 

As we have all experienced over the last several weeks, the spread of the novel COVID-19 virus has proved to be extremely impactful to businesses of all sizes. We’ve seen quarantines, the advent of social distancing, and a significant movement to embrace working from home. These disruptions have resulted in adverse impacts on Data Furnishers’ workforces across the globe and have diminished Data Furnishers’ ability to respond to indirect consumer disputes (ACDVs) within the required due dates, resulting in disputes marked as “Did Not Respond (DNR)”.

We do not, at this point, anticipate any changes to the regulatory requirements with respect to the dispute processing timeline.  Although, as communicated through their April 1st Statement on Supervisory and Enforcement Practices Regarding the Fair Credit Reporting Act and Regulation V in Light of the CARES Act, the CFPB does not intend to cite in an examination or bring an enforcement action if a Data Furnisher exhibits good faith efforts to investigate disputes even if dispute investigations take longer than the statutory timeline.

The e-OSCAR team, nevertheless, has been partnering with the Credit Reporting Agencies (CRAs) and our internal IT partners to develop a systematic process that will allow Data Furnishers to review previously non-responded consumer disputes and submit a reinsertion request via e-OSCAR to the CRA who originated the dispute.

We believe our approach will involve the creation of a “DNR WIP List” queue which will hold the DNR’d ACDVs. The capabilities associated with this initial phase of the process are still being determined.

Although it may take several weeks to build and test this new capability, you can rest assured that our team is working as quickly as possible to provide you with a potential solution to the list of DNR’d consumer disputes.

Be on the lookout for more information and training materials with respect to this topic over the next few weeks.

We're excited to offer new monthly webinars that include all sorts of content that you might not realize about how e-OSCAR works.  Visit the e-OSCAR Learning Management System at www.e-oscar-training.org for more information.

COVID-19 ALERT - Due to adherence to governmental guidance and “shelter in place” orders impacting workforces, the Consumer Reporting Agencies may experience longer-than-normal dispute processing times. Due to the provisions of the Fair Credit Reporting Act, the Consumer Reporting Agencies are unable to modify dispute due dates, so you may receive ACDVs with shorter response due dates. Data Furnishers should consult with their own legal and compliance resources for additional guidance.  Your patience is appreciated during these extraordinary times.  

e-OSCAR WILL BE UNAVAILABLE during the following timeframes due to regular system maintenance and/or code installation:

TYPE
DEPLOYMENT DATE
ENHANCEMENTS
COMMENTS

e-OSCAR Deployment Release 3.25

Friday, 7/10/20 at 9:00 p.m. - Saturday, 7/11/20, 4:00 a.m. ET

Release 3.25

e-OSCAR will be

UNAVAILABLE.

Interactive access will not be able to access the environment during this timeframe.

Connect:Direct will be available during this timeframe, however, processing of those files may be delayed.

General Maintenance

Wednesday, 7/15/2020, 3:00 pm - 9:00 pm ET

Monthly Operating System Patching

Connect:Direct will be

UNAVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

General Maintenance

Wednesday, 8/19/2020, 3:00 pm - 9:00 pm ET

Monthly Operating System Patching

Connect:Direct will be

UNAVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

General Maintenance

Wednesday, 9/16/2020, 3:00 pm - 9:00 pm ET

Monthly Operating System Patching

Connect:Direct will be

UNAVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

General Maintenance 

Thursday, 10/21/2020, 3:00 pm - 9:00 pm ET

Monthly Operating System Patching

Connect:Direct will be

UNAVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

Below is the projected e-OSCAR Non-Production Environment (UAT & DFT) Maintenance Schedule.  e-OSCAR NON-PRODUCTION ENVIRONMENT WILL BE UNAVAILABLE during the following timeframes due to regular system maintenance.

Date

Maintenance

Environment

Wednesday, 7/1/2020, 3:00 pm - 9:00 pm ET

OS Patching

UAT and DFT

Users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

Thursday, 7/2/2020, 10:00 a.m. - 12:00 noon ET

OS Patching

UAT

Users will not be able to access the application during this timeframe. 

Wednesday, 7/22/2020, 3:00 pm - 9:00 pm ET

OS Patching

Insights

Wednesday, 8/5/2020, 1:00 pm - 7:00 pm ET

OS Patching

UAT and DFT

Users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

Wednesday, 8/26/2020, 12:00 pm - 6:00 pm ET

OS Patching

Insights

Wednesday, 9/2/2020, 1:00 pm - 7:00 pm ET

OS Patching

UAT and DFT

Users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

Wednesday, 9/23/2020, 12:00 pm - 6:00 pm ET

OS Patching

Insights

Thursday, 10/7/2020, 3:00 p.m. - 9:00 p.m.

OS Patching

UAT and DFT

Users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

Thursday, 10/28/2020, 3:00 p.m. - 9:00 p.m.

OS Patching

Insights

Our newest feature, the e-OSCAR Support Community, is now LIVE!

Our new e-OSCAR Support Community site offers a unique blend of knowledge articles, frequently asked questions and more.  For the first time, you can ask questions and collaborate with other e-OSCAR users through our community discussion board. You can also submit a support ticket to the e-OSCAR Help Desk without needing to pick up the phone and call.

Membership is free to all e-OSCAR Customers.

You can access the Community by clicking on the Support Community command button at the top of your browser, or by clicking HERE.

We use Constant Contact as our email provider for our informational emails - things like outage announcements, newsletters, release information, etc.

If you aren't receiving those, there might be two reasons why:

(1) Our mail may be going into your spam folder.  Please check that folder for our mail, and then mark all mail from e-OSCAR Support (eoscarsupport@newmgtservices.com) as a trusted email.

(2) Your company may need to whitelist the IP address range for items coming from Constant Contact.  Please have your IT team whitelist this IP range:  208.75.120.0/22.  This single IP address covers a range of IP addresses and is the same as 208.75.120.*, 208.75.121.*, 208.75.122.*, and 208.75.123.*.

(3) if you might have previously unsubscribed to our mailing list, you can re-subscribe by clicking HERE.

Feel free to reach out to e-OSCAR Billing Support at (866) 457-1211 or via email at eoscarbilling@newmgtservices.com.

You asked, and we (finally) delivered!  You can now pay your e-OSCAR invoice online using your American Express card.  In order to make you payment using American Express, please click HERE to be directed to our secure payment portal.

Not getting our informational emails?  Complete our mail enrollment form HERE to be added to our list.

Recently, e-OSCAR held an informative roundtable session with Data Furnishers focused on sharing information about and gathering requirements related to upcoming development of Automatic Programming Interfaces for the e-OSCAR application.

The deck leveraged during the meeting can be found (HERE).

The call recording can be found (HERE).

Both the meeting deck and recording are password protected documents. You can find the password within the "Message of the Day" on the e-OSCAR application Home Page after signing in to the application.

If you need to report an outage or issue with the e-OSCAR application during a release weekend, please use one of the two options below:

1. Call the e-OSCAR Support line (877-610-2795) and leave a message, including your name, phone number, email address, company name and your company's e-OSCAR Registration ID number.

2.  Submit a support ticket through the e-OSCAR Support Community (https://e-oscar.force.com/s/).  You must be a member of the Support Community in order to use this option.

Our team will be monitoring for issues, and will respond to reported issues accordingly.  If there are system-wide issues that impact all users, we will provide status updates and communication through email.

Questions?

Contact the e-OSCAR Help Desk at (866) MY OSCAR or (866) 696-7227
Monday - Friday, 8am - 6pm ET