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Important Announcements

Check this page for Important Announcements from e-OSCAR!

 

e-OSCAR WILL BE UNAVAILABLE during the following timeframes due to regular system maintenance and/or code installation:

TYPE
DEPLOYMENT DATE
ENHANCEMENTS
COMMENTS

Release v3.19

Friday, 6/28/2019, 9:00pm - 4:30am ET

Release v3.19

Connect: Direct will be AVAILABLE

Interactive will be UNAVAILABLE

General Maintenance

Friday, 7/12/2019, 5:30pm - 11:30pm ET

Quarterly Operating System Patching

Connect: Direct will be

AVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

General Maintenance

Friday, 7/26/2019, 5:30pm - 11:30pm ET

Monthly Operating System Patching

Connect: Direct will be

UNAVAILABLE

Interactive users will experience an interruption in service during this timeframe. Users may log back into the application after any interruption, however any unsaved work will not be available.

Below is the projected e-OSCAR Non-Production Environment (UAT & DFT) Maintenance Schedule.  e-OSCAR NON-PRODUCTION ENVIRONMENT WILL BE UNAVAILABLE during the following timeframes due to regular system maintenance.

Date

Maintenance

Environment

Friday, 7/5/2019, 6:00pm - 1:00 am ET

Release v3.19

DFT

Tuesday, 7/9/2019, 3:00pm - 9:00 pm ET

OS Patching

UAT and DFT

Wednesday, 7/31/2019, 4:00pm - 10:00 pm ET

OS Patching

Insights

The e-OSCAR Terms of Use will be updated in conjunction with Release 3.19 (currently scheduled to deploy on June 29, 2019).  Updates to the Terms of Use largely relate to addition of our Insights Service as a free inclusion to Data Furnishers.  Additionally, we have clarified language relating to Notifications to include the recently-implemented AUD Notifications.  Upon release, these updated e-OSCAR Terms of Use will supersede all prior versions of the e-OSCAR Terms of Use.

The updated Terms of Use can be found HERE.

On March 26, 2019, Joel Strickland, Director, Client Relations for Online Data Exchange LLC participated in a joint webinar with CDIA called ""An Online Solution to Credit Disputes - An Inside Look Into e-OSCAR".

Find the meeting document HERE

To watch a video replay of the webinar, click HERE

Find answers to questions that were posed during the webinar HERE

A password is required for both the meeting documents and video.  Refer to post-webinar email from CDIA for that password.

Our newest feature, the e-OSCAR Support Community, is now LIVE!

Our new e-OSCAR Support Community site offers a unique blend of knowledge articles, frequently asked questions and more.  For the first time, you can ask questions and collaborate with other e-OSCAR users through our community discussion board. You can also submit a support ticket to the e-OSCAR Help Desk without needing to pick up the phone and call.

Membership is free to all e-OSCAR Customers.

You can access the Community by clicking on the Support Community command button at the top of your browser, or by clicking HERE.

We use Constant Contact as our email provider for our informational emails - things like outage announcements, newsletters, release information, etc.

If you aren't receiving those, there might be two reasons why:

(1) Our mail may be going into your spam folder.  Please check that folder for our mail, and then mark all mail from e-OSCAR Support (eoscarsupport@newmgtservices.com) as a trusted email.

(2) Your company may need to whitelist the IP address range for items coming from Constant Contact.  Please have your IT team whitelist this IP range:  208.75.120.0/22.  This single IP address covers a range of IP addresses and is the same as 208.75.120.*, 208.75.121.*, 208.75.122.*, and 208.75.123.*.

Feel free to reach out to e-OSCAR Billing Support at (866) 457-1211 or via email at eoscarbilling@newmgtservices.com.

On June 19, 2019, Joel Strickland (Director, Client Relations for Online Data Exchange LLC) and Britton Ross (Training Manager for Online Data Exchange LLC) presented a session at the Consumer Data Industry Association's Metro2 Fundamentals training in Baltimore, MD.

You can find the presentation HERE.

Find answers to questions that were posed by attendees HERE.

A password is required for both documents.  Attendees of the Metro2 Fundamentals Training should refer to post-webinar email from Joel Strickland for password.

The following Release v3.19 training materials are now available within the e-OSCAR Learning Management System:

  • Viewing e-OSCAR Reporting e-Learning class & participant guide

  • Navigating ACDVs e-Learning class

  • ACDVs Reference Card

  • Responding to ACDVs Participant Guide

  • Consolidated Code Sheet

You can access the e-OSCAR Learning Management System HERE

Questions?

Contact the e-OSCAR Help Desk at (866) MY OSCAR or (866) 696-7227
Monday - Friday, 8am - 6pm ET