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Billing FAQs

e-OSCAR Billing Related Questions

You received an invoice from e-OSCAR because your company is registered with and uses e-OSCAR to process consumer credit disputes.

In most cases your company’s e-OSCAR invoice is sent to the Billing Contact listed on your company’s e-OSCAR registration

e-OSCAR invoices are generally sent quarterly. We reserve the right to change the frequency of our invoices to monthly based upon your volume of consumer disputes.

Only your company’s Registration Administrator can change information such as your Billing Contact, billing address or other registration information. The e-OSCAR Help Desk cannot make changes to your registration.  The Registration Administrator can make changes to this information by following these steps:

  1. Log in to e-OSCAR using the Registration Administrator’s User ID
  2. Click on the Administration menu
  3. Click on the View / Update Registration link
  4. Modify the appropriate information
  5. Click Continue and then Submit

You may pay your e-OSCAR invoice by credit card, electronic funds transfer or check (mail).

You can pay with Visa, Mastercard or Discover using our secure payment portal. Click the Pay Your Invoice hyperlink.  You will need to enter your registration ID to continue.

You can pay with EFT by clicking on the Pay Your Invoice link. Enter your registration ID to continue.  In the payment method drop down box, select “Checking” or “Savings”

You can pay your e-OSCAR invoice by ACH.  Download our ACH Authorization Information HERE.

Please make your check payable to e-OSCAR. Include your registration ID in the memo section on the check.  Mail your payment to:  e-OSCAR, Dept 224501, PO Box 55000, Detroit, MI 48255-2245.  Please allow up to two weeks for check processing.

To obtain a copy of your invoice, please send an email to eoscarsupport@newmgtservices.com with Invoice Copy Request as the subject. Please include your company’s name, registration number and preferred method (email or fax) to receive your invoice copy.  Please be sure to include the appropriate email address or fax number so that we can send your copy.

To obtain a copy of our W-9, please send an email to eoscarsupport@newmgtservices.com with W-9 Request as the subject. Please include your company’s name, registration number and preferred method (email or fax) to receive the W-9.  Please be sure to include the appropriate email address or fax number so that we can send your copy.

All e-OSCAR invoices are net 30 days from the invoice date. Please pay your invoice promptly.

If you do not pay your invoice timely, overdue amounts will be assessed a late fee of 1.5% of the outstanding principal balance or five dollars ($5.00), whichever is greater, applied monthly.

Pursuant to our Terms of Use, if you do not pay your invoice for 90 or more days, we may terminate your access to e-OSCAR. For more information regarding our termination rights, please see Section 4.3 of the e-OSCAR Terms of Use.

Generally, differences between e-OSCAR Report Cards and Company invoices are related to calculation differences and timing.

To cancel your e-OSCAR registration, your Registration Administrator or an officer of your company must email eoscarsupport@newmgtservices.com with Registration Deactivation as the subject. Please include the following information with the request to deactivate your account:

  1. Your company’s registration ID number(s) to be deactivated
  2. Company name
  3. Registration Administrator’s name, email address, and phone number
  4. Detailed reason for deactivation

All deactivation requests require approval from the Credit Reporting Agencies to whom you report. Additionally, your company must respond to all consumer credit disputes prior to deactivation.  Full account deactivation of your account may take up to 60 days from our receipt of your deactivation request.  Please note that your account will continue to be assessed our per transaction or quarterly minimum rate until your account is actually deactivated.

Questions?

Contact the e-OSCAR Help Desk at (866) MY OSCAR or (866) 696-7227
Monday - Friday, 8am - 6pm ET