Managing Users, Permissions, and Reports in e-OSCAR

All the essential tools, guides, and portals you need

just one click away.

Quick Links & Resources

Manage Users

Add, deactivate, or reset passwords for operators & admins.

Permissions & Roles

Control access levels and assign roles to team members.

Generate Reports

Track user activity, audit logs, and case volume reports.

Training Hub

Access tutorials, reference cards, and recorded webinars.

Admin Tools Overview

Feature

Admins

Operators

User Management

✅

Reports

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CRA Access Code Setup

✅

Case Handling

Resources For Operators

Release notes

Stay informed about new features, bug fixes and enhancements.

Operator Checklist

Download a printable checklist to track your daily tasks.

Support Hub

Read articles, FAQs, and open support tickets or chat with customer support

SIGN UP

DOWNLOAD CHECKLIST

SUPPORT

How to get started

Follow these simple steps to register, get set up, and start managing disputes with confidence. We’ve made the process easy—no jargon, just action.

Review the Operator Learning Path

Head to the e‑OSCAR Training Hub and follow the Operator / Daily User curriculum. Learn about work queues, dispute resolution, and case transfers through interactive modules.

Learning Path

Stay Informed

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